Voice intelligence that sits on top of the CRM and telephony you already have. Live transcription, translation, and next-best-action for every agent on every call. No rip-and-replace.
Voice intelligence that sits on top of the CAD you already have. Live transcription, translation, and protocol prompts for every dispatcher on every call. No rip-and-replace.
TrueResponse runs alongside the systems your operators already use. Dispatchers stay in their CAD. Agents stay in their CRM. The AI layer is invisible to the workflow and visible only when it's useful.
Call the number, talk in any of the 10+ supported languages, and watch the console below transcribe, translate, and tag your call live. No demo call required.
Calls are transcribed and tagged in real time; the demo retains them for 24 hours then deletes. For production use we deploy in your environment with your data residency rules.
Nine capabilities running in parallel on every call.
Every word, in real time, with speaker labels and timestamps. The transcript becomes the call record. Editable, searchable, exportable.
The caller speaks any of 10+ languages. Your agent reads the translation in their own language, under a second behind. No interpreter line.
The caller speaks any of 10+ languages. Your dispatcher reads the translation in their own language, under a second behind. No interpreter line.
The caller hears your agent in their own language, in a natural-sounding voice. Round-trip translation under 800ms. The interpreter line goes away.
The caller hears your dispatcher in their own language, in a natural-sounding voice. Round-trip translation under 800ms. The interpreter line goes away.
EMD/police/fire protocol prompts surface automatically as the call evolves. The dispatcher decides; the AI never overrides.Next-best-action recommendations based on the conversation. The agent decides; the AI never overrides.
The structured fields in your CRM ticket are populated from the call as it happens. The agent can edit anything; nothing is auto-submitted.
The structured fields in your CAD incident are populated from the call as it happens. The dispatcher can edit anything; nothing is auto-submitted.
The moment the call connects, your agent sees the customer's full history: prior interactions, open tickets, account context.
The moment the call connects, your dispatcher sees the caller's prior 911 history: repeat calls, prior incidents, addresses on file.
Every call becomes structured queryable data. Filter by type, sentiment, language, location, duration, or full-text the transcript. Audit, train, and report without a separate BI tool.
Beyond words: gunshots, screams, glass breaking, sirens. Tagged with confidence scores and timestamps. Dispatch sees what the caller can't always say.
Beyond words: raised voices, hold-music dropouts, call drops, profanity. Quality assurance and supervisor flags happen automatically.
From the first seconds of audio, TrueResponse identifies the caller's language and routes accordingly. No menu, no "press 2 for Spanish." The agent sees the language ready before they answer.
From the first seconds of audio, TrueResponse identifies the caller's language and routes accordingly. No menu, no "press 2 for Spanish." The dispatcher sees the language ready before they answer.
The technical answers IT, infosec, and operations leads ask about first.
No. That's the point. TrueResponse runs inside the system you already have, as an embedded panel or sidecar. Your operators keep their workflow.
Good enough that one customer dropped their interpreter line. We tune per deployment on your call data, your accents, your slang. We'll give you accuracy numbers for your population in a paid pilot, not from a marketing slide.
The operator is always in the loop. TrueResponse suggests, doesn't decide. Every transcript, translation, and tag is editable. Wrong outputs get logged, fed back into training, and tracked per deployment so you can see the rate dropping.
The caller speaks Spanish. We transcribe, translate to English, the operator reads. The operator types or speaks in English. We translate to Spanish, synthesize voice, play it back through the same call leg. The caller hears a fluent Spanish voice. End-to-end under 800ms.
10+ today. English, Spanish, French, Portuguese, German, Italian, Japanese, Mandarin, Arabic, Hindi. We can add more in 4-6 weeks per language with enough training data.
Wherever your data residency requires. Mexico stays in Mexico. US stays in the US. EU stays in the EU. Single-tenant cloud or fully on-premise for sensitive deployments. We don't train on your audio without explicit consent.
We'll run a live demo on our demo line, against your kind of call traffic, your CRM, and your data rules.
We'll run a live demo on our demo line, against your kind of call traffic, your CAD, and your data rules.