A fall-detection app for older adults has to do three things without the person asking for help: recognize the fall on its own, ask "are you okay?" to rule out false alarms and, if no one answers, alert someone who can send help. Axentra OmniGuard does exactly that from the person's phone, and it also runs on smartwatches and works with a Bluetooth button on a wristband or keychain: if the person doesn't respond, it alerts the state's C5 command center with the type of emergency, exact location, medical profile, live audio with the operator and a summary, and it can notify trusted contacts. The government publishes it under its own name and logo, and the information stays on the state's servers.
Why should a government care about falls among older adults?
Because falls are a frequent emergency and, when the person lives alone, a long time can pass before anyone realizes they need help. According to the World Health Organization, falls are the second leading cause of unintentional injury deaths worldwide: an estimated 684,000 people die from falls each year, over 80% of them in low- and middle-income countries, and adults older than 60 suffer the greatest number of fatal falls. Another 37.3 million falls each year are severe enough to require medical attention.
In Mexico, an older adult is a person aged 60 or over. For a DIF, state Bienestar or municipal program, the question isn't whether a gadget exists that detects falls; it's whether the alert reaches someone who can dispatch a unit, in time and with the information needed to do it right.
What options exist today, and what are they missing?
- Panic-button apps. They work if the person can reach the phone and press it. An older adult who is unconscious, disoriented or unable to get up won't manage it.
- Apps or devices that alert family only. If the alert reaches only a son, daughter or neighbor, everything depends on them seeing it in time, being nearby and knowing whom to call.
- Consumer smartwatches. To be fair: they offer real fall detection. The Google Pixel Watch detects hard falls, checks on the person after about 30 seconds without movement and calls emergency services if they don't respond; the Apple Watch also offers fall detection and emergency calling. We're not comparing detection accuracy here; the difference is everything else: each one is an individual purchase of a specific watch, it carries the manufacturer's brand, the alert goes out as a phone call rather than as an incident in the C5's CAD, and the program's data does not stay in the state's infrastructure.
- Research prototypes. They can validate an algorithm, but a state program also needs command-center integration, 24/7 operation and support.
How does OmniGuard work when an older adult falls?
- It detects on its own. OmniGuard is not a panic button: it is an AI agent on the person's phone that watches movement, location, trips and routines, and detects the fall without waiting for a call for help.
- It asks "are you okay?" If the person answers, nothing else happens. This step filters out false alarms before they reach the operator.
- It alerts the C5. If there's no answer, the alert enters the command center's CAD as an incident, with the type of emergency, exact location, medical profile, live audio with the operator and a summary. When triggered, it records audio and video automatically, and it can notify trusted contacts.
- The operator decides. The AI doesn't dispatch on its own: a C5 operator listens, assesses and decides the response. Every access is logged.
What else does it detect besides falls?
Older adults don't only fall at home. OmniGuard also covers:
- Diverted trips: unexpected stops, detours or delays, for example in a taxi or ride-hailing car on the way to the clinic.
- Behavior outside the routine and unusual places or times.
- Vehicle crashes.
- Silent panic and kidnapping alerts.
- Voice SOS in Spanish or English, and a Bluetooth button on a wristband or keychain for people who rarely use their phone.
- Scheduled "I arrived safely" check-ins, wellness checks and live location sharing with trusted contacts and the C5.
It runs on iPhone, Android, smartwatch and Windows.
OmniGuard or a panic-button app?
| Criterion | Axentra OmniGuard | Panic-button app |
|---|---|---|
| Detects falls and crashes on its own | ✓ No action needed | ✗ Waits for a press |
| Diverted trips, routine, unusual places and times | ✓ Proactive monitoring | ✗ Only if activated |
| False-alarm filter | ✓ Asks "are you okay?" | ✗ Every tap is an alert |
| Silent panic, kidnapping, voice SOS, Bluetooth button | ✓ All | Varies by app |
| What the C5 receives | ✓ CAD incident: type, location, medical profile, live audio, summary | Varies; sometimes family only |
| Government branding | ✓ White-label for the state or municipality | Varies |
| Where data lives | ✓ State servers | Depends on vendor |
| Privacy | ✓ Voluntary, pausable, data shared only during an alert | Varies |
Bottom line: a button protects people who can still ask for help; OmniGuard also protects those who can't.
Why choose OmniGuard for a government program?
- It reaches the C5, not just the family. The alert enters the CAD as an incident with the information the operator needs to decide on dispatch.
- Under the government's brand. It's white-label: published with the state's or municipality's name, logo and colors, and it serves programs for older adults, women, mass events, trade groups and workers, or all citizens.
- Data never leaves the state. It's installed on-premise: the servers live in government facilities.
- Privacy by design. Installation is voluntary, it can be paused at any time, location and audio are shared with the C5 only when there's an alert, and every access is logged.
- A person always decides. The 911 or C5 operator is in charge of every emergency.
- One provider. Axentra also offers AI for video surveillance (OmniSight), for 911 (OmniCall) and for data analysis (OmniData), plus hardware and turnkey projects.
What does a state or municipality need to get started?
- Define the program's population and how people enroll (for example, through the DIF or Bienestar).
- Agree with the C5 on response protocols for older-adult alerts.
- Prepare servers in state facilities and the CAD integration.
- Review the privacy notice and consent: every institution must comply with the applicable legal framework for personal data protection.
If your government wants to protect older adults who live alone with an alert that reaches the command center, not just a phone, let's talk.